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Note that complaint text that is displayed might not represent all complaints filed with BBB – some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB’s standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
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Anonymous complaint:Problems with Product/Service
08/08/2022
Home partners and Pathlight property management were my landlords. I moved out, settled up for 4-5k at the time, and was given confirmation that we were even. I recently found out that they filed it wrong and said I owed over $13k, which ruined my credit. They refuse to set up a phone call after promising one over 5 times, bounced me between departments, and then asked that I pay over $3k despite it being their mistake. They keep posting online to my bad reviews that they are settling it with me by email, then say tough luck, prove it by email. I do not owe anything but only they can fix my credit and remove me from collections. All Ive asked it to speak with a manager and they refuse. Their people look me up on LinkedIn but wont reply. My life is being harmed badly for no reason and they wont fix it. Check their online reviews, they do this constantly. This company profits by abusing middle and lower class renters.I have uploaded the evidence to my other BBB claim (with Pathlight), and Ive emailed plenty of it to these people as well. I cant get the old docusign because my ex has one copy (we dont speak), and the other was done through my old work email that no longer get exists. These problem could check THEIR copies but they wont do so.
Business Response
08/09/2022
Hi *****. The Pathlight Security Deposit Resolutions team has been in contact with you regarding this situation as of 7/28/22, in which they have agreed to reverse several charges that were outlined to you in writing. However, has of 8/8/22, the payments posted on your account are all the payments that have been received based on our system. The Resolutions team has informed you that they will be happy to further investigate your claim if such charges were paid, but they will need you to provide documented proof of payment for the payments not listed on the account. The Resolutions team will continue to be in contact with you in regards to this situation, so as soon as they receive the necessary documentation, they will be able to move forward in your claim.
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Anonymous complaint:Problems with Product/Service
08/01/2022
On 7/30/22, I was trying to complete an application on the company’s website, which was a lengthy process asking for lots of information. I started, then realized I still needed more details, so I saved and exited the application. Before I could complete it, I was charged the $75 fee and denied. How can you deny someone before the application is submitted? I attempted to call twice, but the agents were both very rude and condescending, so lost my temper. I don’t care what justifications they give, the timing of the payment and denial were almost simultaneous and very suspect. This company robbed me of money that I desperately needed for housing my family.
Business Response
08/02/2022
Hi Jimi. We take several factors into consideration when reviewing an application, which include household income, rent-to-income,and debt-to-income ratio, rental and housing history, employment history,criminal history, and FICO score. We consider the profile of the entire household when reviewing an application. If your application is denied, you will receive notification in writing. An application is not fully submitted until after we have received income verification documents, which are only uploaded if a household meets our FICO requirements. Unfortunately, we were not able to locate an application with your name, email, and phone number provided in our system, however, ****** provides us with a soft pull of the TransUnion Classic 08 Model. Please note that a consumer score will not show the same score that we pull. This includes,but is not limited to, the free scores from consumer agencies. Once again,****** may be able to provide you with a copy of your report if you would like to request it by calling **************.
Customer Response
08/03/2022
Complaint: 17651496I am rejecting this response because it is utter hogwash. This was wrong and you know it. You should be ashamed of yourselves for so callously taking money from people who are obviously looking for alterior ways of purchasing a home. If we had perfect FICO scores, we wouldn’t be contacting you! I’m sorry, you’re scamming people. Sincerely,
***********************
Business Response
08/03/2022
Hi Jimi. Once again, we take several factors into consideration when reviewing an application, which include household income, rent-to-income and debt-to-income ratios, rental and housing history, employment history, criminal history, and FICO scores. We were able to locate your account in our system and your household received a letter about your application decision on 8/2/22. Our FICO requirement along with our other application criteria is listed on our website for complete transparency, and as a reminder, if you would like to request a copy of your credit report, you can call ****** at **************.
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Anonymous complaint:Problems with Product/Service
07/21/2022
I was sold in to buying a home with my wife with a company call TRIO. We qualified for the program and things were going fine. About 6 months into the program, my wife wanted a divorce. She move out and I stay, because I wanted the home. I was working and was able to make the payments for a little while. COVID sit in around the country and I lost my job. So now I’m struggling to stay in the home. But with the help of of family and SSI , I was able to make some payment. TRIO work with me. I was also given help with an emergency rental assistance program call Project Reset 2.0 to help pay back rent bills. Now that I’m getting back on my feet, I get a notice from TRIO that they aren’t going to sell the home to me. So now I’m to lost all of the funds that I have put into trying to own this home. I don’t want to walk away with nothing for all of the hard earn funds and things that I have done to stay here. I now have a $65000 income and I’m trying to buy the home, but TRIO isn’t working with me. I feel that they want me to rent this home and pay them more each month as a renter. I don’t want to start all over again with me as a renter, rather then a home owner. I’m 73 years old and I work for a electric battery company that make battery for electric cars. I’m having to pay taxes to the *** because I don’t have any write off. I need my home and don’t want to start all over again. I believe because of the raising house prices, TRIO stand to make a large profit and it is to shut me out of home ownership. Did TRIO put me into a scam to walk away from my home. I really believed TRIO was there to help people become home owners.
Business Response
07/22/2022
Hi ******. We are sorry to hear about this situation, however, Home Partners of America is not affiliated in any way with Trio, so we are unable to speak on behalf of another company or program.
Customer Response
07/23/2022
Complaint: 17599892I am rejecting this response because:
Sincerely,
*************************************
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Anonymous complaint:Problems with Product/Service
07/16/2022
I entered into a lease lease to purchase with home partners in March 2022. Upon moving in there were several outstanding items that needed to be repaired. Specifically, broken icemaker, dryer vent needed cleaning, the sinks in both bathrooms not draining, blinds were broken, the carpet was wet and smelled like urine, the toilet paper holder was broken, several light sockets were broken, no garage door opener, no gate/ community access fabs, no pool access. A list was provided to their vendor for completion. Their contracted vendor tag was contacted but never sent a techinician to repair the fridge so I had to put in a work order with Pathlight who sent a vendor to inspect the damage but ended up denying repairs to the fridge. This resulted in loss of food items $400 with that have not reimbursed me for. Additionally because they did not do a proper inspection of their pipes after purchase of the property, there was a leak from pipes that were not properly draining. As soon as the leak occurred, I immediately submitted a work order requesting a technician which Pathlight denied because I did not attach a picture of the leak. How can one take a picture of a leak? Nonetheless knowing that as a renter I have a duty to mitigate damage to the property, as soon as the leak occured I contacted Servpro to dry out the water that leaked to reduce mold growth and limit any extensive potential damage. I incurred an $800 expense related to that which also has not been reimbursed. While there are several other issues which remain, the most significant is the fact that I have been residing here since March (4 months) and have yet to have access to the pool. I also was not provided with keys to enter the community no gate fabs and no access pin which all residents are provided with. As a result I have to wait to be let in. As a black woman with a black male son, this poses significan safett risks. A Complaint was escalated to homepartners with no action to date.
Business Response
07/18/2022
Hi ********. Thank you for letting us know your feedback. We have confirmed that ********* has been in receipt and communication with you regarding your concerns and that all work orders that were requested have been completed. ********* has also communicated with your household as of 6/22 updates to work orders, as well as items that are deemed a resident responsibility, which are also outlined in your lease agreement. As mentioned in your lease agreement and the Welcome Guide sent prior to move-in, we are happy to pay monthly assessments and encourage you to take advantage of the amenities offered by your ***. If a key fob is required, we ask that you cover the charge.A representative from ********* contacted you on 6/21 informing you of this cost and that the fob can be either purchased in the *** office or by mail. If you have any other concerns, please contact us directly at ***************************************.
Customer Response
07/18/2022
Complaint: 17576985I am rejecting this response because:the refrigerator was not working prior to my occupancy as confirmed in the attached text with the vendor hired to assist during the move In Process. Further as outlined in the lease I was compliant by mitigating damages to the property from a leaking pipe on your premises that was due to lack of cleaning prior to my occupancy as confirmed by the technician you all contracted to repair it. There was hair found in the pipes (red and blonde long hair). I am African American with short black hair. The cost incurred to dry out the wall should be reimbursed. Further, why I would incur costs to gain access to a property I am paying rent for is beyond my understanding. All other rental units I have occupied have provided key fab to enter the premises and or code. If I then lose that key fab then I would incur the cost to replace it. your responses is asinine, unreasonable and makes absolutely no sense. Since you want to refer to the lease, I have attached the components that speak to tenant responsibility (for your reference).
Sincerely,
*******************************
Business Response
07/19/2022
Hi ********. Once again, we have confirmed with Pathlight that your household initially reported a plumbing clog after 30 days of your move-in date which resulted in becoming a resident responsibility as it was not considered a major plumbing/leak-related matter. Your household confirmed with Pathlight’s resident service team there is no further action or assistance needed as of 6/27 and on 7/16, Pathlight again received a report from your household that the vent is clogged, however it is not covered if it is on the side of the home (vent blockage maintenance is covered if it is located on the roof).
If there are repairs that were reported within the first 30 days of moving in, Pathlight will determine if it will remain as an as-is cosmetic repair or if they will repair it as a good gesture, but anything reported after the first 30 days of move-in becomes a resident responsibility. Once again, your lease agreement outlines resident and property manager responsibilities, as well as our policy that should an HOA require a fob key, it is a resident’s responsibility to cover the charge of the fob itself.
Customer Response
07/19/2022
Complaint: 17576985I am rejecting this response because:please provide the portion of the lease that outlines that key fab is my responsibility. Further if I should choose to incur the cost of the fob just to have no further dealings with tou, please note that this is your notification that when my lease concludes in March and I move out, I will be retaining said property and will not be returning it since I incurred the cost for it. You not whoever you choose to rent or sell to will reap the benefits at my expense. Additionally, I chose to go this route in hopes that we would be able to remedy these outstanding items. However since you choose to conduct predatory, and otherwise unrealistic positionI will be consulting an attorney regarding my recourse and options relating to all matters outlined here in this complaint. I will then pursue whatever direction or guidance they provide. You cannot possible believe someone would want to enter into any business dealings with you when this is how you treat people. Its one thing to be principled but its another to be predatory in business dealings. Its no wonder the reviews here for both your company as well as payhlight are the way they are. Completely and utterly disgusting. Wish I wouldve seen these reviews before entering into contract (by way of lease) with your company.
Sincerely,
*******************************
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Anonymous complaint:Problems with Product/Service
07/11/2022
Filled out an application through home partners of America and they made me pay an application fee two times. They run a soft credit check and I was approved. However every single home we have like has been denied by them except one. They honestly do not want to approved any homes. The accepted my first home but I lost the bid to a no inspection which I understand but the I bid on a house in the same development and they said it was too close to the highway. So then we literally bid on a house on the same street as the first one that was approved and approximately 400ft away and they denied that house due to the highway. The customer service team cannot explain or answer any questions and just read from a paper. They wont let you speak to manager or an underwriter. I feel if the same underwriter who reviewed the first house reviewed the last, it would be approved but they just deny deny deny. It bad business and I dont think they ever plan on helping people. They just want application fees. Are there really even underwriters since we cannot speak with them. It is very shady. Please investigate them as fraud or scammers.
Business Response
07/13/2022
Hi ********. Our records indicate that your household applied for our Program on 5/15/22 and 3/5/21 and we only have two payments from hour household which coincide with the application dates. Applications are only valid for 180 days before a household must reapply and once the application has expired, the fee will be charged again. We understand that the home search can be a stressful process, however, all of our property guidelines and maximum purchase prices by metro are outlined in our Property Qualification Criteria which is located on our website. The homes shown on our website meet our basic criteria, however, we cannot filter for certain criteria so there is a possibility that a home shown on our website does not meet our full eligibility criteria. The information on available homes shown on our website is for informational purposes only and cannot be guaranteed for consideration.
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Anonymous complaint:Problems with Product/Service
07/08/2022
This is an online company that is supposed to help people like myself get in a home for first time buyers since I know nothing of the home buying experience I thought this sounded to good to be true and cannot believe they have an A+ rating on your website here. I just filled out the application and finished it up just now and paid the ***** dollar fee and I am not satisfied they took my ***** right away off of my debit card and I uploaded all the income info they needed and as soon as I did that boom I was instantly denied and because of that I was told to email someone on takes care of the applications because the rep on the phone at the time could not tell me what she saw on her need I know it said the fee was non refundable but I would like you help in trying to get it back because I was denied why I dont know yet I just dont freely give my money to any random company!!!
Business Response
07/11/2022
Hi *********. Thank you for taking time to share your experience and we apologize for any misunderstanding. As stated on our website, we take several factors into consideration when reviewing an application which include household income,rent-to-income and debt-to-income ratios, rental and housing history,employment history, criminal history, and FICO scores. The application fee is non-refundable as it used to cover the cost of the credit and background check for all adults listed on the application that we obtain from a third-party screening provider, ******, for a TransUnion Classic 08 FICO credit score. Households receive an email upon their application decision with more information. If you would like to request a copy of your credit report, you can call ****** at *************.
Customer Response
07/11/2022
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Anonymous complaint:Problems with Product/Service
07/04/2022
On June 29th I emailed Home Partners of America to inquire how I could get my application updated since my application had expired in April 2022. I emailed ********************************* and ******************************************** I was emailed back the same day with instructions to cancel my account and fill out an application again. I filled it out and paid the $75 application fee. Less than 24 hours from this transaction, I emailed customer support to cancel my account and receive a refund. They said they had already processed my background check, etc. I never received information from home partners nor a third party that a background check or credit check had been run, a credit check from home partners is not on my credit file and I have not received any notification that a background check was run from home partners or anyone else. I have not even received a copy of this, but they are saying everything has been processed. Even their website says my application was processed and they are only waiting on my income verification.
Business Response
07/05/2022
Hi ********. Our applications team has a credit/background screening that was processed for you on June 29th. We received your emailed request to cancel after the ***************** were already processed, therefore we could not refund the payment. Your correspondence was received next day and two of our underwriting team members spoke with you to let you know why we could not process a refund. If you would like to receive a copy of the report, please contact our third party screening company ****** at ************. If you would like to move forward with your application, please contact us directly at ******************************************* and let us know how you would like to proceed.
Customer Response
07/05/2022
Complaint: 17518912I am rejecting this response because:
Sincerely,
***************************
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Anonymous complaint:Problems with Product/Service
06/08/2022
On 6/7/22 I applied for the lease to purchase program with home partners of America for the second time (first time in September 2021). After speaking with several associates at the agency and detailing my circumstances along with the refusal to discuss my denial in 2021, I completed the application for the second time. I was assigned a home agent who made contact with me on 6/7/22 prior to my application completion. At approximately 4:00pm I received notification of a denial to my surprise. I reviewed the denial letter and reached out to the agency because the letter detailed that applicants have the right to challenge the denial. I received an email response from the agency telling me their decision was their decision and I could not challenge their denial. Explain to me how not upholding your standards of procedure is helpful to the consumer. With the inflated discrepancy (excess of $20,000+) between the list price and 1 year purchase price, one would believe that Home Partners would want to lock people in for purchase. If this agency does not allow me to challenge my denial as detailed on their communications I plan to take legal action. As well as share my disenchanting experience with all 47 individuals in my homeowners college to deter them from this program.
Business Response
06/09/2022
Hi Sydnee. The disclaimer in our email is for applicants to contest denials based on nonpayment of rent due to COVID related circumstances which does not apply to your application, therefore, your application decision will remain. We emailed your household on 6/7 with more information about your application decision. If you would like to request a copy of your credit report, you can call ****** at **************
Customer Response
06/10/2022
Complaint: 17333119I am rejecting this response because:
It does not sufficiently respond to my complaint. Moreover the response is inaccurate. It is concerning that with the agencies refusal to discuss the findings with me over the phone as requested and directed by ******, they can provide this blanket response. Per my attachment, on 6/8/22 an agent S******** informed me that after sending an email I could have my application reconsidered. However, after following her direction of sending a new email request to the agency on 6/8/22 they have been unresponsive.
In order to solve this issue I would like to be granted the ability to complete the challenge of my denial and begin the process of reconsidering my application to include submitting documentation to prove the mentioned collections are not an accurate issue.
Sincerely,*****************************
Business Response
06/13/2022
Hi Sydnee. Unfortunately, because the account in question shows a collection that has been explained to you by our applications department, we cannot proceed with your application. This is considered an individual disqualifier for our program and you were denied because of it. The denial challenge you reference is only for individuals that can prove non-payment of rent, or an eviction resulting from non-payment of rent, was due to COVID-19 as outlined by state of ******** law. The collection in question does not fall under either of the aforementioned circumstances so the appeal process does not apply in this situation. You can contact ******, our credit reporting agency, to discuss your options to dispute and potentially remove the collection in question. ****** can be reached at ************. Once the collection is 6+ months old or has been removed from your credit, you can reapply so we can reevaluate your application.
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Anonymous complaint:Problems with Product/Service
05/26/2022
On 5/4/22 I became aware of Home Partners as an option for getting into a home with the intent to buy said home at a later date, in this case within 5 years. On 5/13/22, I was sent the projected contract” by Home Partners detailing a security deposit valued at two (2) months rent. Im my line of work, I frequently keep up on and read the laws of **********. According to my research and consultation with lawyers of this state, NMSA ********************************************** that Landlords may NOT charge rent in excess of one (1) months rent, if they must, landlord must pay interest on this amount. Home Partners does not detail interest paid in their contract and was notified of their violation of the law on 5/13/22, 5/14/22. Home Partners never responded, even after I contacted their customer support team, whom added escalations. On 5/20/22, I received a resident approval “projected contract” for *************************************************************. I contacted customer support with the same issue, and was told to sign the “projected contract” and that the leasing team would be able to change the lease agreement once the house went under contract. So I signed the “project contract” and the home was put under contract with Home Partners on 5/23/22. On 5/24/22 I received the lease agreement to sign as well as the security deposit wiring instructions. That same day, I reviewed the contract and Home Partners still is requesting “excess payment in the form of security deposit” without detailing payment of interest in the contract in violation of ** Law. I immediately notified *************************************** again, and informed them if the discrepancy. I also contacted Home Partners **************** line and was told that the situation would be escalated. On 5/26/22, I contacted them via email at 11:05 AM and again at 3:05 PM and 3:36 PM. Home Partners has still not returned and email or call about this issue, and their deadline is 5/27/22 at 11 AM.
Business Response
06/01/2022
Hi *******. We are in compliance to request a deposit equal to 2 months rent as we pay interest for residents in ********** with a deposit greater than 1 ones rent. Our team has allowed you to pay a deposit equal to 1 one month and at this time we confirm that your deposit has been paid and the lease agreement has been signed.
Customer Response
06/01/2022
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Anonymous complaint:Problems with Product/Service
05/25/2022
The company is not able to assist the consumers in need of home buyers services, as there requirements have become unfair to the consumer. The application procedure is redunandant and complicated with immediate denial relied upon automated questionaires. My application was left in a standstill as they could not verify a Transunion request to make sure that the credit applicant was indeed myself (just a few question) No one from the company would actually communicate with transunion and so the company left my application NULL- I filled out an additional application and it was then denied as i did not list all income- when I made the adjustment the application **** denied for having a high debt to income ration- WHAT GOOD IS THIS PROCESS IF THE COMPANY CAN NOT ASSIST THE CONSUMER ALONG THE WAY THROUGH THE HOME BUYING EXPERIENCE- GREED GREED GREED HOMEPARTNERTS OF AMERICA RAISES THE HOME SALE PRICE 10’S OF THOUSANDS OF DOLLARS OVER MARKET PRICE (WHICH IS ALREADY TOO HIGH FOR THOSE WHO NEED ASSISTANCE) OF THE HOME PURCHASE TO SCAM CONSUMERS OUT OF MONEY FOR A HOME THAT WILL END UP -UPSIDEDOWN WITHIN THE FIRST YEAR AFTER PURCHASE CONSUMERS LOOK OUT FOR THIS SCAM BS HOMEPARTNERS IS NOT A GOOD COMPANY TO ASSIST WITH YOUR HOME BUYING NEEDS!
Business Response
05/25/2022
Hi *****. As stated on our website, we take several factors into consideration when reviewing an application which include household income,rent-to-income and debt-to-income ratios, rental and housing history,employment history, criminal history, and FICO scores. We obtain a TransUnion Classic 08 FICO credit score for applicants. We emailed your household on 5/24/22 with more information about your application decision. If you would like to request a copy of your credit report, you can call ****** at *************. We are sorry to hear that you have concerns about the program we pride ourselves on transparency, and receive approval from the prospective household on their purchase prices for each year they will be in the home before any offers are made. If you would like to discuss any concerns in detail, please feel free to contact us directly.
Customer Response
05/26/2022
Complaint: 17252406I am rejecting this response because: That was the most generic response possible. The program needs to assist those in need, those who cannot qualify for a loan traditionally- or else why would a consumer need this company. I know what my fico score and credit score is, so that is not the issue stated, and to add insult to Insult-the price of the home increases by ***** thousand dollars after Home Partners purchases the home for their approved (SCAMNMED) client. ************ had a good run- but I will be here to inform the public of the home buying scam Home Partners is conducting. The housing market cannot sustain this Horrific Pricing Increase, and Home Partners is sure to take a Loss as Incomes are not Increasing with the Cost of Home Prices- so Home Partners will adjust their strategy to Hopefully actually Help the Consumer instead of take advantage of the Consumer
Sincerely,
*********************
Business Response
05/26/2022
Hi *****. Our purchase prices for each year, in addition to all other affiliated costs, are shown to households before signing anything and before we will make an offer to purchase the home. We also clarify the annual purchase price escalation which is 3.5%-5.5% depending on the market. The great thing about our Program is that residents are not obligated to buy the home, and there are no penalties should the resident decide to move-out at the end of their lease term.
Customer Response
05/27/2022
Complaint: 17252406I am rejecting this response because: if you do not understand that this puts the buyer in an upside down mortgage then you are a worse sir ******* than I thought and you are completely missing the point of my complaint is that you are supposed to assist people who do not qualify for a traditional mortgage by helping them build their credit while in a home a home that house is real people with real issues keep your automatic response and just know that this complaint will go on file with the Better Business Bureau complaint organization do better be better dont just do it for the greed
Sincerely,
*********************
Customer Complaints Summary
69 total complaints in the last 3 years
of those, 35 complaints were closed in last 12 months
| Complaint Type | Total Closed |
|---|---|
| Advertising/Sales | |
| Billing/Collections | |
| Delivery Issues | 0 |
| Guarantee/Warranty | |
| Problem with a Product or Service | |
| Totals |
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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
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Home Partners of America LLC | Complaints – BBB
Home Partners of America LLC | Complaints | Better Business Bureau® ProfileNeed to file a complaint?BBB is here to help. We’ll guide you through the process.File a ComplaintNote that complaint text that is displayed might not represent all complaints filed with BBB – some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB’s standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.Anonymous complaint:Problems with Product/Service08/08/2022Home partners and Pathlight property management were my landlords. I moved out, settled up for 4-5k at the time, and was given confirmation that we were even. I recently found out that they filed it wrong and said I owed over $13k, which ruined my credit. They refuse to set up a phone call after promising one over 5 times, bounced me between departments, and then asked that I pay over $3k despite it being their mistake. They keep posting online to my bad reviews that they are settling it with me by email, then say tough luck, prove it by email. I do not owe anything but only they can fix my credit and remove me from collections. All Ive asked it to speak with a manager and they refuse. Their people look me up on LinkedIn but wont reply. My life is being harmed badly for no reason and they wont fix it. Check their online reviews, they do this constantly. This company profits by abusing middle and lower class renters.I have uploaded the evidence to my other BBB claim (with Pathlight), and Ive emailed plenty of it to these people as well. I cant get the old docusign because my ex has one copy (we dont speak), and the other was done through my old work email that no longer get exists. These problem could check THEIR copies but they wont do so.Business Response08/09/2022Hi *****. The Pathlight Security Deposit Resolutions team has been in contact with you regarding this situation as of 7/28/22, in which they have agreed to reverse several charges that were outlined to you in writing. However, has of 8/8/22, the payments posted on your account are all the payments that have been received based on our system. The Resolutions team has informed you that they will be happy to further investigate your claim if such charges were paid, but they will need you to provide documented proof of payment for the payments not listed on the account. The Resolutions team will continue to be in contact with you in regards to this situation, so as soon as they receive the necessary documentation, they will be able to move forward in your claim. Anonymous complaint:Problems with Product/Service08/01/2022On 7/30/22, I was trying to complete an application on the company’s website, which was a lengthy process asking for lots of information. I started, then realized I still needed more details, so I saved and exited the application. Before I could complete it, I was charged the $75 fee and denied. How can you deny someone before the application is submitted? I attempted to call twice, but the agents were both very rude and condescending, so lost my temper. I don’t care what justifications they give, the timing of the payment and denial were almost simultaneous and very suspect. This company robbed me of money that I desperately needed for housing my family. Business Response08/02/2022Hi Jimi. We take several factors into consideration when reviewing an application, which include household income, rent-to-income,and debt-to-income ratio, rental and housing history, employment history,criminal history, and FICO score. We consider the profile of the entire household when reviewing an application. If your application is denied, you will receive notification in writing. An application is not fully submitted until after we have received income verification documents, which are only uploaded if a household meets our FICO requirements. Unfortunately, we were not able…
Home Partners of America LLC | Reviews – BBB
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>4:53UPDATE: The credit score requirement minimum has increased to 620 in the state of Maryland!We have a couple of rent-to-own programs …YouTube · Living in Central Maryland by Audrey Rozier · Nov 23, 2021
Home Partners of America prepares to issue $902.2 million in …
Home Partners of America prepares to issue $902.2 million in MBSThe Home Partners of America Trust platform is preparing its third securitization of 2021, issuing a total of $902.2 million in certificates collateralized by a single loan, which itself is secured by a pool of 2,729 first-lien residential mortgages.Home Partners of America 2021-3 Trust will issue the notes from a pool of single-family rental (SFR) properties and 139 townhomes, according to DBRS Morningstar, which noted that $833.2 million of the notes will be rated.Morgan Stanley and Citigroup Global Markets are lead managers on the deal, which will issue notes through seven tiers, and on a sequential-pay structure. Subordination provides credit enhancement to the cash flow, DBRS said.Home Partners, 2021-3 will first pay interest to the $435 million, class A certificates, followed by principal payments up to the distribution about until principal is paid in full, and then any unreimbursed applied realized loss amounts. The trust will repeat this distribution process for each class through the $64.9 million F certificates.Midland Loan Services will service the certificates, and DBRS expects to assign ratings ranging from ‘AAA’ through ‘BBB,’ according to a pre-sale document.The deal is slated to close on December 22, DBRS said.Home Partners Holdings, leased some of the properties under its Lease with a Right to Purchase (RTP) Program. For the first three to five years of renters’ contracts, occupants can buy the properties, as long as the homes are in approved communities. On 817 of the underlying properties, the broker price valuations exceed current RTP prices by about $33.2 million.Monthly rental payments range from $1,250 to $3,530, with monthly rents averaging $2,292, DBRS said. Lease terms average 12.2 months, with about half of that term remaining.DBRS assume a base-case net cash flow (NCF) of about $32.6 million, about 34.6% lower than $49.9 million, which is the issuer’s underwritten NCF.The underlying properties are distributed among 21 states, with Colorado accounting for the largest concentration in the portfolio, 16.5%, by broker valuation. Georgia follows with a 14.6% representation; then Florida, with 12.7%; Washington with 10%; and Texas, accounting for 9.3% of the portfolio, rounds out the top five states by BPO. Former senior editor, Financial Planning
HOME PARTNERS OF AMERICA LAUNCHES FIRST-OF-ITS …
HOME PARTNERS OF AMERICA LAUNCHES FIRST-OF-ITS-KIND CHOICE LEASE® PROGRAM WITH INITIAL $1 BILLION TO HELP ADDRESS HOUSING AFFORDABILITY CHALLENGES CHICAGO, Jan. 14, 2022 /PRNewswire/ — Home Partners of America announced today the launch of Choice Lease®, a new program designed to help address the affordable housing crisis and mortgage access challenges often faced by low-to-moderate-income families and historically under-represented communities. Choice Lease® is a unique, first-of-its-kind entirely private sector housing program not reliant upon government subsidies. The program offers qualified applicants below market rents and paths to homeownership unavailable before. For nearly a decade, Home Partners’ mission has been to provide people who would otherwise be locked out of the traditional single-family housing market a new path to homeownership. Its platform enables families, often who are not mortgage-ready, to identify a home they love, purchases the home on their behalf and leases it to them with long-term fixed rate rental and purchase options. Importantly, there are no financial penalties or non-refundable deposits for residents who choose to not purchase the home. This program has proven extremely valuable to consumers in today’s rising housing market – rather than crowding out potential home buyers, Home Partners provides a unique path to homeownership while also creating tremendous value for its customers as home prices have appreciated. The Choice Lease program takes that mission a step further by expanding the accessibility of single-family housing for low-to-moderate-income residents who face multiple obstacles to homeownership, including lower credit scores and lack of savings. Choice Lease residents are expected to have median incomes of approximately $55,000, versus the median income for homebuyers in the U.S. of $93,2001. Home Partners intends to deploy at least $1 billion to acquire homes for eligible individuals and families over the next two years, supporting a broader population than ever before. Choice Lease is intended for households with income of less than 80% of area median income (“AMI”) and affords them the same flexibility and benefits as its original Lease Purchase program, while offering rental rates that are approximately 10% below prevailing market rates. Choice Lease also offers residents the right to purchase the home in the future at a price that would be expected to be below market value, as the annual purchase option price increases are significantly lower than market home price appreciation. In today’s current housing environment of rising home prices, the value of stable, below market rents with lower purchase options has never been more impactful. Capped rental rate increases and the purchase option prices in both Home Partners programs are transparently disclosed at the time of the initial lease, and can offer substantial savings in the current market, where double-digit rental rate increases and home price appreciation are not uncommon. The rental and purchase options, as well as free financial education and counseling programs, represent a meaningful economic commitment to help low- and moderate-income residents expand their housing choices and become homeowners when they are ready. Bill Young, co-founder and CEO of Home Partners of America, said, “During a period in which constrained housing supply has made it extremely difficult to find a desirable home, our Choice Lease program is providing a critical service to many who would not otherwise be able to access the housing market. We are grateful that our partners at Blackstone have provided the support needed to implement this initiative, which addresses disparities in homeownership among historically under-represented communities as well as low- and moderate-income consumers. We have a unique opportunity to drive change that will help these groups access quality homes while providing a clear and transparent path to homeownership.” Kathleen McCarthy, Global Co-Head of Blackstone Real Estate said, “The lack of housing supply is a national crisis. We are proud to support Home Partners’ mission of addressing housing access and affordability while also providing underserved populations with a new path to homeownership. Blackstone’s scale and long-term capital make a program like this possible.” Dr. Michael Stegman, a former senior policy advisor for housing in the Obama White House at the National Economic Council, former counselor to the Secretary of Treasury for housing finance policy, and current Home Partners advisory board member, said, “In an environment of increasing home prices, Choice Lease will meaningfully…