Before initiating a claim, consider calling the merchant first, as they may resolve your claim faster (we may also require information from the merchant to process a claim, so contacting them directly may save you time). Additionally, please note that only posted transactions can be disputed (pending charges are temporary and may change), so if you have any immediate concerns about a pending charge, you may want to contact the merchant. You can typically find the merchant’s contact information on your receipt or billing statement.
Online Banking customers can submit most credit card disputes directly from the transaction detail found in the Activity tab on your credit card account page, or from the Dispute a transaction link on the Information & Services tab.
To access the credit card dispute process, log in to Online Banking.
Not an Online Banking customer? Enroll in Online Banking today
Timely notification is important. Most transactions must be disputed within 60 days of the date of your statement on which the error appeared. If you did not provide your account information to the merchant in question and suspect that your information was stolen, please contact us immediately.
While our online dispute process is the easiest and fastest way for you to submit a claim, you may also write or call us. Please visit our credit card customer service page for additional information.
FAQs
Will I get my money back if I dispute a charge Bank of America?
When a dispute is opened, Bank of America issues a temporary credit to the customer’s account for the amount of the disputed transaction. For credit cards, the balance and minimum payment will be adjusted accordingly. If the customer wins the dispute, this temporary credit becomes permanent
How do I dispute a charge on my Bank of America credit card?
To dispute a credit card transaction over the phone, call Bank of America at 1-866-266-0212. You need to have information relating to the charge or credit card dispute in question, including the billing statement on which it appears, the amount, and the merchant
What happens when you dispute a charge with Bank of America?
No fees or interest will be incurred on the disputed charge during the dispute process. If the transaction was posted in error, we will correct your account. If the transaction was not posted in error, we will inform you of any interest or fees incurred during the dispute process.
How do I dispute a charge on Bank of America Online?
1. Log in to Online Banking and select the account with the transaction you’d like to dispute. 2. Select the transaction, then select the Dispute this transaction link and follow the instructions.
Can I dispute a charge that I willingly paid for?
Can I dispute a credit card charge I willingly paid for? You should never dispute a credit card charge you willingly paid for. Not only is doing so unethical, but you won’t be able to keep the initial credit you receive if you don’t deserve it.
How long does it take for Bank of America to dispute a charge?
Once a dispute has been initiated with Bank of America, knowing the claim status is essential for the customer and merchant side. Generally Bank of America claim processing time is up to around 60 days, but they can go much faster or slower depending on the situation.
Who pays when you dispute a charge?
You must keep paying your credit card bill like normal during the dispute process. As mentioned previously, card issuers usually remove disputed charges from the bill until the dispute is resolved, but you’re still responsible for paying the rest of the bill.
What is a good excuse to dispute a charge?
Valid Reasons to Dispute a Credit Card Charge
Legitimate reasons to dispute a credit card charge include being charged twice for the same transaction, being charged for something you returned or something that was never received. Sometimes the credit card issuer fails to credit a payment.
Can a bank deny a dispute?
Yes. If the cardholder doesn’t make a compelling enough case to their bank, or doesn’t have a valid reason for filing a chargeback, the bank may refuse to open a dispute.
How do banks investigate disputes on debit cards?
The bank initiates a payment fraud investigation, gathering information about the transaction from the cardholder. They review pertinent details, such as whether the charge was a card-present or card-not-present transaction. The bank also examines whether the charge fits the cardholder’s usual purchasing habits.
How to Dispute a Charge and Check the Status of Your Claim
How to Dispute a Charge and Check the Status of Your ClaimBefore initiating a claimConsider calling the merchant first, as they may resolve your claim faster (we may also require information from the merchant to process a claim, so contacting them directly may save you time).Only posted transactions can be disputed (pending charges are temporary and may change). If you have any immediate concerns about a pending charge, contact the merchant directly.The merchant’s contact information is typically found on your receipt or billing statement.Timely notification is importantMost transactions must be disputed within 60 days of the date of your statement on which the error appeared. If you did not provide your account information to the merchant in question and suspect that your information was stolen contact privacy & security customer service immediately.While our online process to dispute a charge is the easiest and fastest way for you to submit a claim, you may also contact us by phone or mail with credit card billing inquiries.To dispute a chargeErica can help you with disputing a credit or debit card transaction. Log in to the mobile app and tap the Erica icon to get startedFrom the mobile app:1. Log in to the app and select the account with the transaction you’d like to dispute.2. Select the transaction, then tap DISPUTE TRANSACTION and follow the instructions.From your computer:1. Log in to Online Banking and select the account with the transaction you’d like to dispute.2. Select the transaction, then select the Dispute this transaction link and follow the instructions.Once your claim has been submitted, you can check the status of your claim in the mobile app or on your computer. Claims will be viewable in our site and app for up to 120 days from the date the claim file is moved from active to closed status.To check the status of your claimMost claim statuses can be tracked through Mobile and Online Banking (some eligibility may vary). Business account claims are not viewable.From the mobile app: Log in to the app and tap Menu, then select View My Claim in the HELP & SUPPORT section.From your computer: Log in to your Online Banking Message Center. Disputes are displayed in the Claims Messages section (the dispute status is listed in the Current Status column). You can view any additional dispute details by selecting the account and claim ID.You can also set up custom alerts to receive real-time text and alert notifications concerning your claim. To review your alert setting in the mobile app, simply tap the bell icon and select SETTINGS.
Credit Card Dispute FAQs from Bank of America
Credit Card Dispute FAQs from Bank of AmericaBefore initiating a claim, consider calling the merchant first, as they may resolve your claim faster (we may also require information from the merchant to process a claim, so contacting them directly may save you time). Additionally, please note that only posted transactions can be disputed (pending charges are temporary and may change), so if you have any immediate concerns about a pending charge, you may want to contact the merchant. You can typically find the merchant’s contact information on your receipt or billing statement.Online Banking customers can submit most credit card disputes directly from the transaction detail found in the Activity tab on your credit card account page, or from the Dispute a transaction link on the Information & Services tab.To access the credit card dispute process, log in to Online Banking.Not an Online Banking customer? Enroll in Online Banking todayTimely notification is important. Most transactions must be disputed within 60 days of the date of your statement on which the error appeared. If you did not provide your account information to the merchant in question and suspect that your information was stolen, please contact us immediately.While our online dispute process is the easiest and fastest way for you to submit a claim, you may also write or call us. Please visit our credit card customer service page for additional information.
How to dispute a credit card charge – Better Money Habits
How to dispute a credit card charge Related content Whether you were double-billed, overbilled or charged for something you didn’t buy, it’s important to know what actions to take Read, 4 minutes If you see an error on your credit card bill, chances are it’s just a mistake. Cases of fraud—when someone steals your card number and makes unauthorized charges—are far less common than simple human error. Still, if you wait too long to file a dispute, you could be on the hook for charges you never made. Follow these steps to dispute a charge: Step 1: Determine if it’s error or fraud Check your statements regularly to catch unusual or improper activity. You should notify your credit card company when you detect either an error or a fraudulent charge. Note, however, the resolution processes are different. If you suspect fraud If your card is stolen or you see purchases you didn’t make, contact your credit card company immediately. The company will generally launch an investigation and take steps to prevent further misuse. Under federal law, you’re only responsible for paying up to $50 of an unauthorized charge, but you’ll often pay nothing. Remember: credit card issuers work hard to spot and to prevent fraud. Many use artificial intelligence to flag charges that don’t match your spending patterns and will promptly alert you to any unusual activity. If you suspect an error Errors include being charged twice for a purchase and being charged the wrong amount. You also might be charged for merchandise that was never delivered or for a service you canceled. Or you might not be credited for an item you returned. Step 2: Notify the merchant The simplest way to resolve a billing error may be to bring it to the attention of the merchant that made the charge. If you notice your card was accidentally swiped twice, for example, show the retailer or service provider the receipt, as well as your credit card statement. For online purchases, call or email the vendor and send copies of the relevant documents. In many cases, the merchant can cancel or reverse the charge. But you aren’t required to notify the merchant if you don’t want to. You could go directly to your credit card company instead to dispute the charge. Step 3: Contact the credit card company To preserve your right to dispute a billing error, you need to reach out to your credit card company in writing within 60 days of the statement in which the error appeared. Most financial institutions, including Bank of America, allow you to initiate billing disputes through their websites or by telephone. Make sure you have the following information and materials on hand when you contact your credit card company: Your name and credit card number The dollar amount and date of the suspected error The name of the merchant or vendor as it appears on your receipt or billing statement A description of the error and an explanation of why you believe there is an error Details of any attempts to resolve the problem with the merchant Copies of any receipts, statements or other proof of the transaction The Fair Credit Billing Act is a federal law that allows consumers to dispute suspicious credit card charges without hurting their credit score. Under the law, you don’t have to pay disputed amounts or any finance charges stemming from them while the disputes are being investigated. The credit card company cannot report the contested amount as delinquent or close or restrict your account. However, the disputed amount can count against your credit limit, and you must continue making payments on other charges on your account. Step 4: Make sure you receive a reply The credit card company must send you a letter within 30 days of receiving your complaint. Once your claim is received, the company has two complete billing cycles,…
How to Dispute Bank of America Credit Card Charges
How to Dispute Bank of America Credit Card Charges Millions of consumers use credit cards for everyday purchases as well as big-ticket items each day. While most card payment transactions happen without a glitch, there are times where mistakes are made or illegitimate charges take place. When a purchase or other transaction is not correct, it is important to take certain steps to ensure it gets corrected with the merchant or the credit card company. This saves you money over the long run, and it is up to you as the cardholder to pay close attention to your account details. Always be sure to check your credit card account periodically, taking time to review purchases and other transactions for accuracy. With Bank of America, the process is simple, either online or via paper statements. When a billing error occurs, unauthorized charges appear, or another illegitimate transaction shows up, whether it is due to a lost card, a merchant mistake, or purchases you did not authorize, you have the opportunity to dispute it in a few ways. Here’s what you need to know about the process of disputing unauthorized charges or a billing error with your Bank of America credit card. Contact the Merchant Your first action item when you believe your credit card or debit card from Bank of America has been compromised is to secure the card. This may mean locking it through the bank. This process is done either through a phone call or online through Bank of America’s online banking platform. Once the card is locked, no more purchases or transactions can take place. Next, contacting the merchant where the disputed charge or unauthorized charge originated is your best, and quickest, action. Merchant information and the contact phone number is listed next to each transaction on your credit card statement, making it easier to get in touch with the business to clarify charges. Call the merchant to discuss the incorrect purchase or transaction and ask for details about the charge. There are some cases when you simply forget you made the purchase in the first place. Be sure the charge you think is inaccurate really is, and work directly with the business to resolve the issue if the amount is wrong or you did not authorize the purchase at all. If you are initiating transaction disputes where you did indeed make the purchase but were unsatisfied with the product or service you received, it helps to go back to the receipt or talk to the merchant directly. Dissatisfaction may not be enough to reverse a charge on your credit card or debit card, especially for purchases that mention that all sales are final. However, it cannot hurt to get in touch with the business to see if there is an exception that can be made. If you are going to file a Bank of America dispute, under federal law and the Fair Credit Billing Act, you usually have to have made a good faith effort with the merchant to resolve the issue before you try to work with your credit card financial institution. Contact Bank of America If you cannot get the help you need for an incorrect charge on your credit card with the merchant, your next best option is to get in touch with Bank of America directly. You can do this by phone, online, or in writing. By Phone To dispute a credit card transaction over the phone, call Bank of America at 1-866-266-0212. You need to have information relating to the charge or credit card dispute in question, including the billing statement on which it appears, the amount, and the merchant….
How do I dispute a Bank of America charge? – WalletHub
How to Dispute a Bank of America Charge in 6 Steps Sydney Garth, Credit Cards Moderator @sydneygarth • 03/10/21 This answer was first published on 03/11/21 and it was last updated on 03/10/21.For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company. To dispute a Bank of America charge, log in to your Bank of America account online and search for the transaction to dispute, or call Bank of America customer service at 1 (866) 266-0212. Alternatively, the address to dispute a charge by mail is: Credit card billing inquiriesBank of AmericaPO Box 982234El Paso, TX 79998 Bank of America disputes are typically resolved within 60 days, though more complex issues may take a little longer. How to Dispute a Charge on a Bank of America Card Online Log in to your online account. Click the “Activity” tab. Search for the transaction in question. Select the transaction for more details. Click “Dispute this transaction” to open an inquiry. Check for a confirmation e-mail from Bank of America verifying receipt of the inquiry. Before you dispute a charge through Bank of America, you should first contact the merchant associated with the charge on your Bank of America card. Merchants have easier access to your purchase information and should be better able to quickly remedy the issue. If for some reason, the merchant is unable or unwilling to work with you on a disputed charge, you can then file a dispute with Bank of America. Once you’ve initiated the dispute, Bank of America will then contact the merchant and review any information provided by both parties. You won’t be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your Bank of America card as you normally would while a dispute is ongoing. Bank of America will notify you of the outcome of the dispute after they’ve completed their investigation. They will either issue a chargeback to your account for the contested amount, or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accrued during the dispute, starting from the original purchase date. Answer Question People also ask What’s this charge on my credit card? The charge on your credit card statement that you don’t recognize could be a charge from an unfamiliar merchant, a fee charged by the card issuer, a mistake of some sort, or an unauthorized credit card transaction. In many cases, unfamiliar charges are simply the result of the cardholder not recognizing the merchant name on their statement, or not expecting a previously scheduled purchase. But even if the charge on your credit card statement ends up being fraudulent, all major credit cards give users a … read full answer$0 liability guarantee for unauthorized charges.It’s still best to report unauthorized charges quickly, however, and to take other steps to make sure you don’t become a victim of full-blow identity theft. This should include changing passwords and reviewing recent transactions on other financial accounts, at the very least.How to look up a charge from your credit card statementWhen you don’t recognize a charge on your credit card statement, the first thing…
How to Handle Bank of America Chargebacks in 2021
How to Handle Bank of America Chargebacks in 2021 Table of Contents What Is a Bank of America Chargeback? What Is Bank of America’s Chargeback Fee? What Is Bank of America’s Chargeback Policy? What Are the Time Limits for Bank of America Chargebacks? What Is Bank of America’s Chargeback Process? Why It Pays to Fight Bank of America Chargebacks Is a Chargeback a Refund? What Happens if You Lose a Chargeback? Are Chargebacks Legal? Dealing with chargebacks can be complicated. Every card network has its own rules, its own process, and its own terminology. In addition, most stages of the chargeback process are handled not by the card network, but by the customer’s issuing bank, and every issuing bank has different methods, priorities, and preferences. One of the largest issuing banks in the United States is Bank of America, which is responsible for over 58 million credit card accounts. Any merchant who deals with chargebacks will have to deal with Bank of America from time to time, which makes it valuable to know exactly how the bank handles disputes. If you’re learning how to use Bank of America’s platform to contest a chargeback, we have a step-by-step walkthrough that will guide you through the entire process. If you’re looking for information about how Bank of America handles chargebacks in general, such as fees, deadlines, and how to respond to chargebacks filed by the bank, that’s exactly what we aim to cover in this article. An institution the size of Bank of America can be an intimidating opponent, but ultimately, you’re both subject to the rules imposed by Visa and Mastercard, and even big banks have a vested interest in following the rules and doing the right thing. What Is a Bank of America Chargeback? A Bank of America chargeback is what happens when someone disputes a charge on their Bank of America debit or credit card. If the bank believes the dispute may be valid, a chargeback will be filed. When that happens, the funds will be debited from the merchant’s account along with an additional chargeback fee. The cardholder will receive a temporary credit for the amount of the transaction, which will become permanent if the chargeback is resolved in their favor. In most cases, customers should contact the merchant to attempt to resolve any issues with them directly before disputing a charge, and Bank of America says as much on their website. The only situation in which a cardholder should immediately dispute a charge is when they’re sure the charge is the result of fraud. If a customer’s card has been stolen, or if someone has gained unauthorized access to their card or account information, that customer is within their rights to dispute any charges resulting from that fraud. Some chargebacks may be filed due to the customer not receiving the product or service they purchased, receiving a damaged item, or being accidentally charged twice for a single purchase. These issues can almost always be resolved more quickly and easily by contacting the merchant directly, but if the merchant is uncooperative, the customer may dispute the charge. Unfortunately, some cardholders dispute charges for reasons that aren’t legitimate—perhaps because they experienced poor customer service, or because they don’t recognize a charge they authorized on their account statement. Some may dispute a charge simply because they feel they can get away with fraud. What Is Bank of America’s Chargeback Fee? Chargeback fees at Bank of America range from $25 to $50 for each disputed charge. The specific amount a merchant will be charged can usually be found in their merchant agreement, and may vary depending on the industry, type of business, and risk assessment. Like any financial institution, Bank of America will start assessing fees as soon as it gets involved in a chargeback. As an acquiring bank, Bank of America requires its merchants to pay a chargeback fee once the process is initiated. Acquiring banks charge these fees to cover overhead and to encourage merchants to issue…
How to Dispute a Charge: Everything You Should Know
How to Dispute a Charge: Everything You Should Know Editorial Note: The content of this article is based on the author’s opinions and recommendations alone. It may not have been reviewed, approved or otherwise endorsed by the credit card issuer. This site may be compensated through a credit card issuer partnership. Terms apply to American Express benefits and offers. Visit americanexpress.com to learn more. Citi is an advertising partner. Quick facts: Fraudulent charges: Call your credit card issuer, ask it to remove the charges and request a new card. Billing errors: Contact the merchant first to try to resolve the issue, then reach out to your credit card issuer to dispute the charge if you’re unable to resolve it directly. Bad service/service not rendered: Reach out to the merchant to request a refund or replacement first. Then contact your credit card issuer to dispute the charge if still necessary. {“backgroundColor”:”gray”,”content”:”\u003C\/p\u003E\n\n\u003Cp\u003E\u003Cstrong\u003EQuick facts:\u003C\/strong\u003E\u003C\/p\u003E\n\n\u003Cp\u003E\u003Cdiv class=\”ShortcodeList–root \”\u003E\n\n \u003Cdiv class=\”ShortcodeList–content\”\u003E\n \u003Cdiv class=\”ShortcodeList–column\”\u003E\n \u003Cul class=\”ListUnordered–root ListUnordered–bullet\”\u003E\n \u003Cli class=\”ListUnordered–list-item\”\u003E\n \u003Cstrong\u003EFraudulent charges:\u003C\/strong\u003E Call your credit card issuer, ask it to remove the charges and request a new card.\n \u003C\/li\u003E\n \u003Cli class=\”ListUnordered–list-item\”\u003E\n \u003Cstrong\u003EBilling errors:\u003C\/strong\u003E Contact the merchant first to try to resolve the issue, then reach out to your credit card issuer to dispute the charge if you’re unable to resolve it directly.\n \u003C\/li\u003E\n \u003Cli class=\”ListUnordered–list-item\”\u003E\n \u003Cstrong\u003EBad service\/service not rendered:\u003C\/strong\u003E Reach out to the merchant to request a refund or replacement first. Then contact your credit card issuer to dispute the charge if still necessary.\n \u003C\/li\u003E\n \u003C\/ul\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\u003C\/div\u003E\n\n\u003C\/p\u003E\n\n\u003Cp\u003E”,”padding”:”double”} Consumers have the right to dispute a credit card charge, whether it was posted in error, fraudulent in nature or the merchant didn’t provide satisfactory goods or services. You can generally dispute a credit card charge through your account online or by calling your issuer directly, though it depends on your issuer and the nature of the dispute (more on this below). It is best practice to challenge fraudulent charges immediately, but only file other types of disputes after an effort is made to resolve the issue with the merchant. You typically need to file a dispute within 60 days of the transaction; however, the specific time frame will highly depend on the type of dispute you’re submitting. Regardless of what type of dispute you need to file, we will walk you through everything you need to know about how to dispute a credit card charge. Table of contents Disputing a credit card charge There are several reasons you may want to dispute a credit card charge, including fraudulent purchases, billing errors or bad service/service not rendered. Fraudulent charges on your bill can be disputed by calling your credit card issuer or filing a dispute online. This is typically a quick process where the issuer will cancel the credit card in question and issue a new one. Bad service and service not rendered are also eligible reasons to dispute a charge, even if you willingly made the purchase. For example, if you purchase something online that shows up broken, your credit card issuer can assist with getting your money back. Billing errors can also be disputed through your credit card issuer, either over the phone or online. Just make sure you reach out to the merchant first to see if you can resolve the error before getting your credit card company involved. There is a more formal process you must follow with credit card disputes not related to fraud. In this case, you typically have 60 days from the time you receive your statement to act. Type of disputeTime limitNoteFraudulent chargesUnlimitedCall your issuer directly.Billing error60 daysRequires specific protocol. See below.Bad service or service not rendered60 daysRequires specific protocol. See below. Fraudulent or unauthorized credit card charges Follow these steps to dispute a fraudulent or unauthorized credit card charge: Contact your credit card issuer directly, and inform it of the problem. By law, you cannot be held liable for more than $50…
Bank of America Chargeback: How to Fight & Win – Midigator
Bank of America Chargeback: How to Fight & Win Easily prevent and fight Bank of America chargebacks with Midigator. Tired of getting chargebacks from Bank of America? We know what it takes to fight and win. Get started today. The #1 Choice for Fighting & Winning Bank of America Chargebacks See why Midigator has a 4.4 out of 5 star rating on Capterra. Nick Sr. Software Engineer II, Computer Software Integration with Midigator is easy, and once it’s established, you have access to their full suite of services and reporting without any additional development effort. Paul Manager, Health, Wellness and Fitness The automation is the best part for us. We can put people into other roles rather than chasing chargebacks, knowing Midigator is working in the background. It’s a huge timesaver. Connor J. Owner, Retail I love the easy-to-use interface that provides actionable data to help reduce and deflect chargebacks. Fight chargebacks & recover more revenue. When you lose money to chargebacks, Midigator gets it back. Our philosophy for revenue recovery is simple: we want you to have the best ROI possible. That means we fight chargebacks with the greatest efficiency and highest probability of success. High win rates consistently improve over time Intuitive, easy-to-use technology removes guesswork Flexible automation replaces time-consuming, error-prone processes On-demand support connects you with industry veterans Prevent chargebacks & minimize revenue loss. The easiest-to-win fight is the one you can avoid. That’s why chargeback prevention is a crucial first step in your management strategy. Midigator has everything you need to prevent the preventable. Start seeing results in as little as 24 hours Prevent up to 50% of chargebacks Solve issues up to 5 weeks sooner Bank of America chargebacks can represent a serious hurdle for merchants who might face chargeback fees on disputed transactions. Disputed transactions may go through the Bank of America claims department, where customers can dispute a charge. Bank of America recommends that customers call the merchant first, before disputing a transaction, but this may not always happen. In the case of a disputed charge, merchants may see a Bank of America dispute debit charge. Until a dispute is resolved, the customer, to whom Bank of America is an issuing bank, will see a change in the credit card total due reflecting the dispute. Bank of America will reach out to the merchant via the card brand and acquirer. At that point, a merchant can dispute the legitimacy of a chargeback, but if Bank of America believes it to be a legitimate dispute, the merchant may have funds withdrawn or held from their merchant account and may be responsible for chargeback fees as well. In most cases, for merchants, it’s preferable not to deal with a chargeback in the first place. For all parties involved, it can be much simpler for customers and merchants to work out a dispute together before involving an issuing bank. If a cardholder submits a dispute on a charge, and Bank of America determines that the charge is legitimate, customers will have their total due readjusted to reflect the charge, but they likely will not be responsible for any fees or interest associated with the disputed charge. However, if the charge is deemed to be illegitimate, merchants can be held responsible for fees and administrative costs associated with the dispute process. These fees will depend on the merchant agreement. In any case, it’s almost always preferable to avoid chargeback disputes before they happen. Bank of America Dispute Transaction Bank of America has a very robust customer service system. Customers who need help and are looking for Bank of America credit card customer service will find that it’s available around the clock. Customers can generally reach Bank of America customer service 24/7, so…
How to Get a Bank of America Chargeback – DoNotPay
How To Request a Bank of America Chargeback [EASIEST WAY] Since many stores have a generous refund policy, getting a refund on any purchase is often a straightforward process. While sellers don’t have to give you a refund for that bag just because it is the wrong shade of burgundy, in most cases, they will. They want to keep you as a customer. If the merchant has no refund policy or refuses to cooperate, you have another option— ask your bank to reverse the payment, which is known as a chargeback. What Is Bank of America Chargeback Policy? As a client of the Bank of America, you can initiate a chargeback for three main reasons: Inadequate service or damaged product Unauthorized charges Billing error Chargeback for Damaged Goods or Inadequate Service If you bought something and you don’t like it, you should get your money back, right? Yes, but that “don’t like it” part comes with a few nuances. According to the Fair Credit Billing Act, if you are dissatisfied with the product or service, you have a right to dispute the transaction, as long as the dispute is based on the bad quality of the product or service. The merchandise would have to be damaged, not functional, not as advertised, etc. You can dispute the charges for damaged goods or services if the following conditions are satisfied: The transaction has to be over $50 The seller must be in the same state as you or within 100 miles of your address (online purchases don’t fall under this rule) You must have proof that you have tried to request a refund from the merchant Unauthorized Credit Card Charges If you notice an unfamiliar purchase, you should check with your friends or family first, but if it genuinely is a fraudulent charge, contact the Bank of America by calling 800-432-1000. You can also file a police report since a single fraudulent purchase on your account may be part of a larger credit card scamming operation. Billing Errors According to the Federal Trade Commission (FTC), you can ask for a chargeback if any of these billing errors happen: The transaction has the wrong date The amount is not correct You were charged for something that you didn’t order There are math errors within the transaction What Do You Need to Know Before You Begin With the Bank of America Chargeback Process? If you decide to initiate a chargeback with the bank of America, there are three things you should do first: Block your card to prevent further purchases and unauthorized activities Confirm that the merchant is offering no refunds if you bought a defective product Confirm that the unexpected charge is not due to a family member or a friend Secure Your Card If you believe that there are unauthorized transactions on your credit card, the first thing you should do is secure the card. You can do this by locking your card temporarily either through a phone call or through Bank of America’s online banking platform. Once you do this, no more transactions can take place. If you want to lock your card online, here is what to do: Go to your Bank of America app or your online banking account Click on Menu Pick Manage Debit Card/Credit Card Find the card you want to manage Change the card’s status to Locked Wait for your confirmation email You can lock your card by calling 800-432-1000 as well. Contact the Merchant Before initiating a chargeback, you should know that it’s your legal obligation to contact the merchant first. The merchant may resolve your claim faster, and they may offer you a refund for your purchase. It is also essential that you document this action. If you contact the merchant via email, save the email. If you send them a Refund Request Letter, make sure to keep a copy. You will need this evidence if the merchant refuses to cooperate, and you decide to…