New Chip-Enabled Debit Cards
Starting July 25, you will receive a new chip-enabled debit card if you:
- Are a new claimant receiving EDD benefits for the first time.
- Have a card that is expiring soon.
- Need a replacement card because your card is expired or has been lost, stolen, or damaged. Learn more about replacement and expired cards.
If you have a question about activity on your account related to fraud or suspected fraud, contact a Bank of America fraud specialist directly at 1-800-558-9226.
About the Debit Card
The EDD issues benefit payments for Disability Insurance, Paid Family Leave, and Unemployment Insurance claims using a visa debit card. This prepaid debit card is a fast, convenient, and secure way to get your benefit payments and is not subject to a credit check or monitoring by the EDD. With the debit card you can:
- Get your money sooner.
- Use it everywhere VISA is accepted (in stores, online, and by phone).
- Withdraw cash at ATMs, banks, and stores with cash back options.
- Transfer funds to the financial institution of your choice at no additional cost.
- Be notified when a deposit is made to your card or when you have a low balance.
- Receive fraud protection from a Zero Liability Policy.
Note: Your card is valid for three years from the date it is issued and is used for all EDD benefit programs, so you should keep it until it expires.
New Cardholders
If you have never had a debit card from the EDD before, Bank of America will mail you a card after your first benefit payment has been issued by the EDD . It can take 7 to 10 business days to receive your card in the mail.
To activate a new card, use one of the following methods:
- Online – Visit the Bank of America debit card website and select Activate My Card.
- By phone – If you are calling from within the United States, call 1-866-692-9374 or 1-866-656-5913 (TTY). If you are calling from outside of the United States, call collect at 1-423-262-1650.
Existing Cardholders
Your card is valid for three years from the date it is issued and is used for all EDD benefit programs. If you previously participated in an EDD benefit program using a card, and began participating in an EDD benefit program again within three years of the date the card was issued, you will not have to wait for a new card to receive benefits. We will continue to load funds on your existing card and you will have immediate access to them.
Replacement and Expired Cards
If your card is lost or stolen, you must call Bank of America at 1-866-692-9374 (TTY: 1-866-656-5913). When prompted, choose the “lost or stolen” option from the automated menu. You do not need to have your old card number or speak to a representative.
If your card is damaged, you can order a replacement card online by visiting the Bank of America debit card website.
Replacement cards will be delivered in 7 to 10 business days from the date you order it. Once you order a replacement card, avoid requesting a second one. Ordering a second card will permanently block the first one and this may cause a delay in receiving your payments.
Note: Bank of America representatives cannot answer questions about your claim or pending payments.
Expired Cards
Card Activity within the Last 90 Days or $20 or Greater Balance
If you have activity on your card within the last 90 days, or if there is a balance of $20 or more, Bank of America will automatically mail you a new card before your card expires.
No Card Activity within the Last 90 Days and Balance Less Than $20
If you did not have any activity on the card within the last 90 days, or if you have a balance of less than $20, contact Bank of America debit card customer service to request a new card. You can check your remaining balance by calling one of the telephone numbers listed in the Additional Information section of this page.
Returned Cards
If you no longer want to use your card, contact Bank of America to retrieve any remaining funds, and then destroy your card. Do not mail your card to the EDD for any reason. The EDD cannot accept returned debit cards and cannot remove funds from the debit card. If you return a card to the EDD, we will forward it to Bank of America for destruction. If you have an overpayment established on your claim and would like to make a payment to the EDD, visit Benefit Overpayment Services to learn how.
Payments
It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. Payment information for Unemployment Insurance is updated daily and is available through your UI Online account or by calling the UI Self-Service Phone Line at 1-866-333-4606.
Payment information for Disability Insurance or Paid Family Leave can be accessed through your SDI Online account or by calling one of the toll-free numbers provided at Contact Disability Insurance and Paid Family Leave.
Emergency Cash Assistance
Bank of America can assist you with a domestic emergency cash transfer if you need cash from your debit card immediately, such as if your card is lost or you are still waiting for your card to arrive in the mail. You can speak with a Bank of America customer representative by calling one of the phone numbers listed in the Additional Information section of this page. Visit Bank of America’s website and select Fee Information for information about emergency cash transfer fees.
Track Your Payments
Keep track of your debit card payments and balance information by downloading the Bank of America Prepaid Card app from any app store. Payment information is updated daily and is available through your UI Online or SDI Online account or by calling one of the toll-free numbers provided on Contact EDD.
Disclosures and Fees
You will receive a welcome packet with your card. Be sure to read all information including fees for the debit card. For digital wallets, view the Digital Account Fees and Disclosures (PDF). Careful use of this card will help you avoid unnecessary fees.
Additional Information
For more information about your debit card, visit Debit Card FAQs or Bank of America Debit Card FAQs.
If you need more help, you can speak with a Bank of America Customer Service representative 24 hours a day, 7 days a week by calling one of the following phone numbers:
- Within the United States: 1-866-692-9374
- Outside of the United States: 1-423-262-1650 (Collect)
- TTY: 1-866-656-5913
Important: Bank of America representatives cannot answer questions about your claim or EDD programs.
Forgotten PIN
You can reset your PIN by logging into your account on Bank of America’s website. Go to My Settings, select My PIN, then select Forgot PIN.
Avoid Fraud
Keep your card in a safe place and never share your card, personal identification number (PIN), or other confidential information with anyone.
Important: The EDD and Bank of America will never contact you to request your debit card account number or PIN. If this information is requested by phone or email, do not respond.
FAQs
What is America EDD?
The EDD issues benefit payments for Disability Insurance, Paid Family Leave, and Unemployment Insurance claims using a visa debit card. This prepaid debit card is a fast, convenient, and secure way to get your benefit payments and is not subject to a credit check or monitoring by the EDD
What does the EDD office do?
We: Administer Unemployment and State Disability Insurance. Audit and collect payroll taxes. Maintain employment records for millions of California workers.
How do I get a new EDD card?
If your card is lost, stolen, or damaged, it can be replaced at no cost to you. If your card has been lost or stolen, you must contact Bank of America at 1-866-692-9374 (TTY: 1-866-656-5913). If your card is damaged, you can order a replacement card online by visiting the Bank of America debit card website
How do I check my Bank of America EDD balance?
You can check your debit card balance 24 hours a day at no cost by using automated account information via the toll-free customer service number: 1.866. 692.9374. You may also check your balance by doing a balance inquiry at an ATM, or online at www.bankofamerica.com/eddcard.
Whats the most EDD will pay?
The unemployment benefit calculator will provide you with an estimate of your weekly benefit amount, which can range from $40 to $450 per week. Once you submit your application, we will verify your eligibility and wage information to determine your weekly benefit amount.
How long does it take to get paid from EDD?
Receive Your Benefit Payments
It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. When your first benefit payment is available, you will receive a debit card in the mail.
Can I visit EDD in person?
You can go to an EDD building but only to use the phones and computers. You still have to call the 800 number for help. Tomorrow, we’ll take a look at how the call center evolved over the years.
How long does it take for EDD to send money?
Payment information is updated daily at 6 a.m. (Pacific time). If you submit your certification by phone, your payment will generally be deposited on to your EDD Debit CardSM within 24 hours. Note: If you submitted your certification by mail and/or requested your benefit payments by check, allow 10 days for processing.
Does EDD pay weekly?
Your weekly benefit amount is about 60 to 70 percent (depending on income) of wages earned 5 to 18 months before your claim start date, up to the maximum weekly benefit amount.
How do I know if my bank account is still active?
In most cases, the easiest way to determine whether an account is still active is to try to log in to the bank’s website or to use an ATM card to check a balance.
Can someone check my bank account balance?
Bank staff members cannot provide the exact amount contained in a customer’s account but can tell you if the amount is enough to cover the check or not.
How long will a bank account stay active?
When an account has no transactions for 12 months, it is considered inactive. If there is no activity for 24 months, it is deemed dormant. Remember, system-generated activities like interest credits don’t count. A ?transaction? is an activity initiated by the account holder like cashing a check.
What happens if I don’t use my bank account for a long time?
According to the RBI’s norm, if a customer discontinues using his or her account for 12 consecutive months then banks will automatically make them inactive, and more than extra inactive 12 months will make it a dormant account.
How much money can you deposit in a bank without getting reported?
The Bank Secrecy Act is officially called the Currency and Foreign Transactions Reporting Act, started in 1970. It states that banks must report any deposits (and withdrawals, for that matter) that they receive over $10,000 to the Internal Revenue Service.
How much cash deposit is suspicious?
The $10,000 Rule
Ever wondered how much cash deposit is suspicious? The Rule, as created by the Bank Secrecy Act, declares that any individual or business receiving more than $10 000 in a single or multiple cash transactions is legally obligated to report this to the Internal Revenue Service (IRS).
What is the largest check a bank will cash?
Banks don’t place restrictions on how large of a check you can cash. However, it’s helpful to call ahead to ensure the bank will have enough cash on hand to endorse it. In addition, banks are required to report transactions over $10,000 to the Internal Revenue Service.
How long can your bank account be under investigation?
An account freeze resulting from an investigation will usually last for about ten days. However, there’s no set limit for how long a freeze may last. A bank can effectively suspend your account at any time for as long as they need to in order to complete a thorough investigation.
Debit Card – EDD – CA.gov
Debit Card New Chip-Enabled Debit Cards Starting July 25, you will receive a new chip-enabled debit card if you: Are a new claimant receiving EDD benefits for the first time. Have a card that is expiring soon. Need a replacement card because your card is expired or has been lost, stolen, or damaged. Learn more about replacement and expired cards. If you have a question about activity on your account related to fraud or suspected fraud, contact a Bank of America fraud specialist directly at 1-800-558-9226. About the Debit Card The EDD issues benefit payments for Disability Insurance, Paid Family Leave, and Unemployment Insurance claims using a visa debit card. This prepaid debit card is a fast, convenient, and secure way to get your benefit payments and is not subject to a credit check or monitoring by the EDD. With the debit card you can: Get your money sooner. Use it everywhere VISA is accepted (in stores, online, and by phone). Withdraw cash at ATMs, banks, and stores with cash back options. Transfer funds to the financial institution of your choice at no additional cost. Be notified when a deposit is made to your card or when you have a low balance. Receive fraud protection from a Zero Liability Policy. Note: Your card is valid for three years from the date it is issued and is used for all EDD benefit programs, so you should keep it until it expires. New Cardholders If you have never had a debit card from the EDD before, Bank of America will mail you a card after your first benefit payment has been issued by the EDD . It can take 7 to 10 business days to receive your card in the mail. To activate a new card, use one of the following methods: Online – Visit the Bank of America debit card website and select Activate My Card. By phone – If you are calling from within the United States, call 1-866-692-9374 or 1-866-656-5913 (TTY). If you are calling from outside of the United States, call collect at 1-423-262-1650. Existing Cardholders Your card is valid for three years from the date it is issued and is used for all EDD benefit programs. If you previously participated in an EDD benefit program using a card, and began participating in an EDD benefit program again within three years of the date the card was issued, you will not have to wait for a new card to receive benefits. We will continue to load funds on your existing card and you will have immediate access to them. Replacement and Expired Cards If your card is lost or stolen, you must call Bank of America at 1-866-692-9374 (TTY: 1-866-656-5913). When prompted, choose the “lost or stolen” option from the automated menu. You do not need to have your old card number or speak to a representative. If your card is damaged, you can order a replacement card online by visiting the Bank of America debit card website. Replacement cards will be delivered in 7 to 10 business days from the date you order it. Once you order a replacement card, avoid requesting a second one. Ordering a second card will permanently block the first one and this may cause a delay in receiving your payments. Note: Bank of America representatives cannot answer questions about your claim or pending payments. Expired Cards Card Activity within the Last 90 Days or $20 or Greater Balance If you have activity on your card within the last 90 days, or if there is a balance of $20 or more, Bank of America will automatically mail you a new card before your card expires. No Card Activity within the Last 90 Days and Balance Less Than $20 If you did not have any activity on the card within the last 90 days, or if you have a balance of less than $20, contact Bank of America debit card customer service to request a new card. You can check your remaining balance by calling one of the telephone numbers listed in the Additional Information section of this page. Returned Cards If you no longer want to use your card, contact…
Indictment says BofA contractor helped steal millions from …
Indictment says BofA contractor helped steal millions from California EDD debit cardsSAN FRANCISCO (KGO) — A federal indictment in Arkansas sheds new light on the massive fraud that hit the California unemployment system during the pandemic.A federal grand jury charged 10 Arkansas residents with stealing millions of dollars from California’s Employment Development Department debit cards, issued by Bank of America.The indictment says a Bank of America contractor was on the inside, helping cohorts cash in phony EDD debit cards — and make off with $2.7 million.This incident shows the long arm of the EDD fraud — this time, authorities say, all the way from Arkansas.RELATED: Disabled Californians plead for EDD to unlock their benefits after 340,000 accounts frozenPreviously Bank of America detected fraud and froze thousands of EDD debit cards to try to stop it. In the process, many legitimate workers were locked out of their unemployment benefits.Diane Davis and Michael Conant watched as hackers drained their EDD debit cards.”You guys took $16,000 from the account. Where did it go?” Conant asked.”$7,000 was taken out of my account. It hurts,” Davis said.Bank of America denied their claims and froze their accounts, along with thousands of others.RELATED: Unemployed workers who did not receive big 2020 tax break may soon get it”We believe the overwhelming majority of frozen accounts represent frauds that were stopped, representing hundreds of millions or billions in criminal activity,” said Bank of America executive Faiz Ahmad during an explanation to state lawmakers last year when questioned on why the bank froze all of those accounts.A federal judge later ordered Bank of America to reopen those cases and restore legitimate claims.Now, the latest attempt to unravel California’s fraud fiasco has landed in the lap of a federal grand jury — in Arkansas.”What we will find out as the case unfolds is just what went on, how it happened and why…” said Assemblyman Jim Patterson (R – Fresno).The grand jury in Little Rock has indicted 10 Arkansas residents on charges of cashing in California EDD debit cards.The indictment names former Bank of America contractor Madison Clark of Little Rock, a customer service agent serving EDD card holders.RELATED: CA EDD cuts benefits to new moms as it investigates massive disability fraudIt says Clark used her position and “accessed the Bank of America systems without authorization to re-issue debit cards, remove fraud blocks and add credits to unemployment accounts.”The U.S. Attorney’s office said the other defendants then used the debit cards to withdraw $2.7 million dollars.One defendant was out on bond facing a felony murder charge when authorities say he joined the conspiracy.The U.S. Attorney’s office said Bank of America discovered the breach last year and fired the contract worker.RELATED: EXCLUSIVE: BofA says it wants out of unemployment benefits contract as EDD renews”I’ve been concerned about that from the beginning,” Assm. Patterson said.Assm. Patterson has pushed for investigation of potential insider fraud at many state agencies, including the EDD.”That’s gonna be a big important lesson. I hope the EDD and Bank of America learn, so they’re not vulnerable going forward,” Assm. Patterson said.The $2.7 million loss is a tiny fraction of California’s unemployment fraud. The EDD estimates it gave $19 billion to fraudsters in phony unemployment claims. Bank of America says it lost at least $200 million to debit card fraud — and says it wants out of the EDD business.RELATED: Judge says Bank of America may have illegally denied EDD fraud claimsA class action lawsuit on behalf of thousands of EDD debit card holders is still ongoing in Southern California. A federal judge last year ordered…
Indictment says BofA contractor helped steal millions from …
Bank of America Fined for Unemployment Failures
Feds Fine Bank of America $225M for Unemployment Failures and Describe EDD ‘Black Hole’ The federal government on Thursday fined Bank of America $225 Million for “botching” its handling of unemployment funds during the pandemic. It also ordered the bank to pay millions of workers. The Consumer Financial Protection Bureau and the Office of the Comptroller of the Currency made the announcement. Regulators said Bank of America blocked legitimate users from accessing lifeline funds at the same time imposters were stealing an unknown amount of money from government coffers. “Taxpayers relied on banks to distribute needed funds to families and small businesses to rescue the economy from collapse when the pandemic hit,” CFPB Director Rohit Chopra said in a statement. “Bank of America failed to live up to its legal obligations. And when it got overwhelmed, instead of stepping up, it stepped back.” In addition to the fines, people who filed for unemployment might receive payments. “Today’s order requires Bank of America to undertake a process that is estimated to result in hundreds of millions of dollars in redress to consumers,” the CFPB said. Bank of America has 90 days to submit plan to pay people. As soon as we learn about the redress process, we’ll update this article. The CFPB said an investigation found that Bank of America “engaged in unfair and abusive acts and practices that resulted in Californians not getting their unemployment benefits at the height of the pandemic.” Fundamentally, the agency accuses Bank of America of wrongfully withholding people’s unemployment payments — most of which were deposited onto debit cards. “Bank of America changed its practices for investigating prepaid debit card fraud on the unemployment insurance benefit accounts. Instead of conducting reasonable investigations, it implemented a fraud filter with a simple set of flags that automatically triggered an account freeze,” the CFPB said. People lashed out. The CFPB said Bank of America then directed those unemployed workers back to the state’s Employment Development Department (EDD). “The bank knew the [EDD] was stretched and unable to provide services; the bank met with [EDD] dozens of times in the summer of 2020 and should have known it was essentially redirecting people into a black hole,” the CFPB said. In a statement, Bank of America said, “this [fine] arose despite the government’s own acknowledgement that the unemployment program expansion during the pandemic created unprecedented criminal activity where illegal applicants were able to get states to approve tens of billions of dollars in payments.” A state audit has previously assigned blame for myriad failures to both EDD and Bank of America. Bank of America said it used to “serve” a dozen states with unemployment payment cards. It’s now down to one: California. EDD renewed its contract with Bank of America through 2023, Bank of America said. A request for comment from EDD was not immediately returned.
EDD fiasco takes a surprising turn: Bank of America wants out
California’s unemployment fiasco takes surprising turn: Bank of America wants out Just how dysfunctional is California’s unemployment department? Apparently so dysfunctional that Bank of America, which since 2010 has had an exclusive contract with the state to deliver unemployment benefits through prepaid debit cards, wants to end the contract — even though the Employment Development Department just renewed it for another two years. The news, first reported by ABC 7 in San Francisco, comes about a month after a federal judge — as part of a class-action lawsuit first reported by CalMatters — ordered Bank of America to stop using an automated fraud filter that blocked tens of thousands of legitimate claimants from accessing their benefits after they reported suspicious account activity. The bank said it received 230,000 claims of debit card fraud from October 2020 through March 2021. Bank of America’s desire to end the contract is striking, given that both the bank and the state rake in merchant fees whenever an unemployment debit card is swiped. EDD has pocketed millions in fees amid the pandemic: It earned more than $47 million from March 2020 through April 2021, even though the claims of more than 1.1 million jobless Californians remain in limbo. However, Bank of America told state lawmakers it lost “hundreds of millions” of dollars on the contract last year as it scrambled to respond to California’s rampant unemployment fraud, which experts say could total upward of $31 billion. Bank of America: “We have advised the state that we would like to exit this business as soon as possible.” Ultimately, the cost of California’s unemployment fraud will likely fall on taxpayers. And businesses will likely shoulder the staggering weight of California’s unemployment insurance debt, which experts estimate could reach $26.7 billion by the end of the year. Meanwhile, EDD is still struggling to answer the millions of calls it receives each week — so much so that California’s 80 state assemblymembers were just given the green light to hire two staffers each to handle EDD problems. A Message from our Sponsor The coronavirus bottom line: As of Wednesday, California had 3,721,006 confirmed cases (+0.04% from previous day) and 63,259 deaths (+0.03% from previous day), according to a CalMatters tracker. California has administered 42,087,777 vaccine doses, and 59.8% of eligible Californians are fully vaccinated. Plus: CalMatters regularly updates this pandemic timeline tracking the state’s daily actions. We’re also tracking the state’s coronavirus hospitalizations by county and lawsuits against COVID-19 restrictions. A Message from our Sponsor Other stories you should know 1. State prison rules upheld for now Image via iStock California can keep its rules that give 76,000 inmates the opportunity to shorten their prison sentences — for now, according to a superior court judge’s tentative Tuesday ruling. The order is a temporary rebuke to Sacramento County District Attorney Anne Marie Schubert, a 2022 attorney general contender who sued Gov. Gavin Newsom’s administration with 43 other district attorneys — though the judge said there is a “likelihood” the prosecutors will ultimately prevail. In challenging the new California Department of Corrections and Rehabilitation policy, which was quietly adopted in May, the prosecutors said it violated state law and endangered public safety. The Newsom administration said it encouraged good inmate behavior. Meanwhile, Attorney General Rob Bonta on Wednesday established a team to investigate officer-involved shootings that result in the death of unarmed civilians and joined a coalition of 36 other states to sue Google for violating state and federal antitrust laws. 2. CA considers sterilization reparations…
EDD Direct Deposit – Premier America Credit Union
Premier America Credit Union – EDD Direct Deposit EDD Debit Card Conveniently manage your benefits with Direct Deposit to your Premier America account. If you receive unemployment, disability or Paid Family Leave benefits, you can transfer some or all of your benefits to your Premier America Checking or Savings account. For more information about setting up your EDD Debit card, visit the EDD website or phone, 1-866-692-9374 (voice) or 1-866-656-5913 (TTY). Do not contact the Employment Development Department to set up a direct deposit transfer. Direct deposit transfer can be set up as a one-time transfer or as an automatic recurring transfer. Funds will be available as soon as the transfer process is complete. If you need immediate access to your funds, you may wish to keep a portion of your benefits on your card. Changes to your direct deposit transfer can be made at any time. Click here for more information, or call 866-692-9374.